Support

Stellar Onboarding You Can Trust

Skypiom AML is trusted by compliance teams across South Africa and beyond — and we are here to make sure your screening operations run smoothly from day one.

Whether you are onboarding your team, troubleshooting a match result or configuring custom thresholds, our support team is ready to assist. We combine fast turnaround with deep product and regulatory knowledge to help you stay compliant, audit-ready and in control.

Seamless Onboarding: Your Journey Starts Right

Starting with Skypiom is smooth and stress-free, with proven success onboarding teams from a few users to thousands in highly regulated industries like financial services and aviation. Our blueprint for success includes the following steps:

Implementation scoping: we tailor the system to fit your compliance landscape and regulatory requirements

Seamless integration: full support for screening automation, including API reference document and integration support

System preparation: your platform is configured to reflect your brand, processes and strategic objectives

Administrator training: comprehensive training ensures your internal champions are ready to manage screening efficiently

Launch support: we help plan communications and oversee user adoption during rollout

Smart Support Beyond Go-Live

Once onboarding is complete, you enter a world of support designed to keep your organisation compliant, agile and growing. At Skypiom, we believe stellar support means:

Access to Experts

From company administrators to technical queries, we offer multi-tiered support to solve issues quickly and accurately.

Flexible Support Levels

Whether you need standard or additional support, we offer help that scales with your business.

Knowledge at Your Fingertips

Our Knowledge Base empowers your team with instant answers, guides and resources.

Transparent Service

Response times are clearly defined, and all requests follow a "First In – First Out" principle for fairness and efficiency.

Why Skypiom's Support Stands Out

Well-trained, experienced and reliable support team guiding every implementation

Admin training that empowers your team and does not leave them guessing

Clear milestones and measurable success metrics

Flexible support options for organisations needing additional hands-on guidance, including managed services

A partnership mindset: your goals are our goals

Direct telephonic access: speak to real people when you need help — no chatbots, no call centres, just real human support

Local support, local expertise: based in SA, our team understands your business environment, regulatory landscape and urgency

Smart Support Beyond Go-Live

Once onboarding is complete, you enter a world of support designed to keep your organisation compliant, agile and growing. At Skypiom, we believe stellar support means: